These terms govern Revive Tracked ("Membership"), a recurring testing and review programme offered by Revive Medical Performance Ltd ("Revive", "we", "us"). The Revive Loop is our clinical method and is how we work with every patient, including those who book individually. Membership is the programme that keeps you inside that method across a year. These terms apply alongside our general Terms of Service, Cancellation & Payment Policy, Privacy Policy, and the clinical consent forms you complete in clinic. By joining, you agree to these terms. If anything here is unclear, ask us before you join.
1. What Membership Includes
- 3 Advanced Baseline panels per year, carried out in-clinic by our team.
- A protocol review with Dr Louise after each Advanced Baseline test.
- Comparison of your results across the membership year, so changes in your markers are reviewed against your own previous panels rather than each panel being read on its own.
- Priority booking for Membership appointments ahead of non-member bookings, subject to availability.
- A 10% member rate on IV, IM, and hormone add-on services booked separately.
Membership does not include the cost of any treatment, prescription, or add-on service recommended as part of your protocol review. These are charged separately, at the member rate where applicable.
2. Price and Payment
Membership costs £49 per month, billed monthly via our online payment provider. The minimum term is 12 months (£588 total over the full term).
If a payment fails, we will attempt to collect it again within 5 days. If payment continues to fail, we may suspend your Membership benefits, including priority booking and the member rate on add-ons, until payment is resolved.
3. Your 14-Day Cancellation Right
If you join Membership other than in person at our clinic, for example after an online or telephone consultation, you have the right to cancel within 14 days of joining and receive a full refund, without giving a reason. Email info@revivemed.uk within that period to cancel.
If you ask us to begin your Membership within the 14-day period and you have already attended an included appointment or had a panel processed, we may charge you a proportionate amount for the service provided before you cancelled.
4. Term, Renewal and Cancellation
Your Membership runs for an initial minimum term of 12 months from your start date. After the initial 12 months, Membership continues on a rolling monthly basis until cancelled by either party.
You may cancel your Membership by emailing info@revivemed.uk with at least 30 days' notice. Cancelling during the minimum 12-month term does not entitle you to a refund of payments already made, and monthly payments falling due within the minimum term remain payable. We will consider requests to end the minimum term early on a case-by-case basis, including where your circumstances have changed materially, and will not unreasonably refuse.
We may cancel or suspend your Membership if we reasonably believe continuing to test or treat you would not be clinically appropriate. In this case, we will explain why and refund any Membership fees paid for tests you have not yet received.
Nothing in this section limits your rights under Section 3 or your statutory rights as a consumer.
5. Scheduling Your Included Tests
Your 3 included Advanced Baseline tests are spaced across the year, approximately every 4 months. We will contact you when each is due, but booking your appointment is your responsibility.
Tests must be used within your current 12-month Membership term and do not roll over into the next term.
Missed appointments are subject to our standard Cancellation & Payment Policy.
6. What Membership Does Not Guarantee
Membership gives you access to the testing and review cadence described above. It is not a guarantee of any particular result, and it does not entitle you to any specific treatment, prescription, or referral. All clinical decisions remain solely at the discretion of Dr Louise or the treating clinician, based on your individual results and presentation at the time.
Membership is not a substitute for your GP or for NHS care. It sits alongside your existing healthcare, and we will always encourage you to speak to your GP where that is the right route.
7. Changes to Membership Price or Content
We may change the price or content of Membership from time to time. If we do, we will give existing members at least 30 days' written notice before any change takes effect. If you do not agree with a change, you may cancel with effect from the date the change takes effect, without further liability for the remainder of the minimum term.
8. Health Information, Consent and Data
Your test results and clinical records are held and processed in accordance with our Privacy Policy and standard clinical consent process. Joining Membership does not change how your data is used beyond what is needed to manage your Membership, including comparing your results across panels as described in Section 1.
Marketing communications about Membership are only sent with your separate marketing consent. Your clinical consent and your marketing consent are separate, and withdrawing one does not affect the other.
9. Complaints
If something about your Membership has not gone as expected, please contact us at info@revivemed.uk in the first instance. We aim to acknowledge complaints within 2 business days.
10. Who We Are
Revive Medical Performance Ltd, trading as Revive Medical, is a company registered in England and Wales, company number 16488236. Our registered clinic address is UFit Gym, Unit 1B, Trident Industrial Estate, Glass Avenue, Cardiff, CF24 5EN.
Our application for registration with Healthcare Inspectorate Wales is currently in progress. Our Medical Director is Dr Louise O'Gorman, registered with the General Medical Council (GMC 7404743).
11. General
These terms are governed by the law of England and Wales. Nothing in these terms affects your statutory rights as a consumer.