Cancellation & Payment Policy
Effective date: 7 September 2026 Version: 2.0
This policy forms part of the Terms & Conditions of Revive Medical Performance Ltd, trading as Revive Medical (company number 16488236), UFit Gym, Unit 1B, Trident Industrial Estate, Glass Avenue, Cardiff, CF24 5EN.
By booking an appointment with us, you agree to these terms. Nothing in this policy affects your statutory rights as a consumer.
1. Payment
Payment is taken in full at the time of booking. Your appointment is confirmed once payment is received.
We accept card payment online, in clinic, and by secure payment link. We do not store your card details.
Prices are shown on our website and confirmed at booking. The price you pay at booking is the price for that appointment.
2. Cancelling or rescheduling
More than 24 hours' notice. Reschedule free of charge, or cancel for a full refund. Refunds are processed to your original payment method within 7–10 working days.
Less than 24 hours' notice. Your payment is non-refundable, but it isn't lost. Tell us any time before your appointment and we will move you to a new slot within the next 30 days at no extra cost. Each booking can be moved once.
Not attending, or arriving too late to be treated safely. Your payment is lost and cannot be refunded or transferred. Please arrive on time — if you are more than 15 minutes late we may not be able to treat you within the remaining slot.
Repeated late cancellations or non-attendance. We may decline to take future bookings.
If we cancel. If we have to cancel or move your appointment — clinician illness, equipment failure, or any other reason — we will offer you the first available alternative or a full refund, whichever you prefer. You will not be charged.
3. Blood tests and diagnostics
Once your sample has been collected and sent to our laboratory, the laboratory cost is incurred and cannot be refunded. This applies even if you later decide not to act on your results.
Where a cancellation or refund is due and a sample has already been processed, we deduct the laboratory cost from the refund.
4. Consultations
Consultation fees cover the clinician's time and assessment. They are payable whether or not treatment follows.
Where a treatment requires a consultation before it can be prescribed, the consultation is charged separately and is not refunded once delivered.
5. If you are not suitable for treatment
If our clinical team assesses that treatment is not appropriate or safe for you — including contraindications, medication interactions, results outside safe parameters, or difficulty with venous access — you will receive a full refund for that treatment, or we will hold the payment against a rescheduled appointment if you prefer.
Where a consultation or blood test has already been delivered, those costs remain payable.
Clinical safety always takes priority. Our clinicians may decline or stop a treatment at any point on clinical grounds, and will explain why.
6. Courses, bundles, and prepaid treatments
Some treatments are offered as a course or bundle at a reduced rate. Bundle pricing is conditional on completing the full course.
If you stop part-way through, sessions already taken are recalculated at the standard single-session price, and the difference is deducted from your refund.
Prepaid courses are valid for 12 months from purchase.
Your 14-day cancellation right. Where you buy a course, bundle, or prepaid package online, by phone, or by message — rather than in clinic — you have 14 days from purchase to cancel for a refund. Where we have already begun delivering treatment at your request within that period, we refund the balance after deducting the value of treatments delivered and any laboratory costs incurred.
7. Memberships
Membership terms, including minimum term, notice period, and cancellation rights, are set out in your membership agreement, which you receive before joining. Those terms take precedence over this policy for membership payments.
8. Refunds
Where a refund is due under this policy, we process it to your original payment method within 7–10 working days.
We cannot refund treatments that have already been delivered, or laboratory costs already incurred on your behalf.
If you are unhappy with any aspect of your care, contact us at info@revivemed.uk before seeking a refund elsewhere. Complaints about clinical care are reviewed by our Medical Director under our Complaints Policy.
9. Behaviour in clinic
We have a zero-tolerance approach to aggression, abuse, harassment, or discriminatory behaviour towards our team or other clients. Where this occurs, we will end the appointment, and we may decline future bookings.
We will not charge you for treatment we have not delivered.
10. Disputes and chargebacks
By booking, you confirm you have read and accepted this policy. We record your acceptance at the point of booking.
If you have a concern about a payment, contact us first at info@revivemed.uk — most issues are resolved quickly and directly. Where a chargeback is raised, we will provide your booking record, this policy, and your acceptance of it to the card issuer.
11. Changes to this policy
We may update this policy. The version in force at the time you book is the version that applies to that booking. The current version is always published at www.revivemed.uk.
12. Contact
Email: info@revivemed.uk WhatsApp: wa.me/447356169160 Address: UFit Gym, Unit 1B, Trident Industrial Estate, Glass Avenue, Cardiff, CF24 5EN